Thank you for choosing lshana Chinese herbal incense bead bracelets. To ensure your international orders are safely and smoothly cleared through customs and delivered, we have formulated this international shipping policy, covering core content such as order processing, shipping timeframes, customs clearance guidelines, and damage claims. Please read it carefully.

I. Order Processing and Preparation Time

  1. All international orders will be prepared, inspected for compliance, and professionally packaged within 6-8 business days after successful payment.
  2. We conduct compliance checks on each batch of Chinese herbal incense bead bracelets for international orders to ensure product materials and packaging meet export standards and the customs requirements of the destination country, thereby avoiding customs clearance risks. All products are declared as “handmade crafts and accessories” and do not involve medicinal use, complying with the relevant regulations of the General Administration of Customs on the quarantine supervision of imported and exported Chinese medicinal materials.

II. Shipping Methods and Timeframes

(1) Shipping Partners

  • We default to DHL and FedEx international couriers (fast delivery with full tracking). For small orders (single bracelet), you can choose international postal parcels (cost-effective). We support delivery to major countries/regions including the United States, the United Kingdom, Canada, Australia, and the European Union.
  • Delivery to war-torn areas, epidemic zones, regions with strict customs restrictions, and areas where valid customs clearance information cannot be provided is temporarily not supported. The specific deliverable range is subject to the display on the checkout page.

(2) Shipping Timeframe Details

  • International Couriers (DHL/FedEx): 5-10 business days (excluding customs clearance time). For core cities in North America and Europe, the delivery time can be shortened to 3-7 business days.
  • International Postal Parcels: 15-30 business days. Due to factors such as the customs clearance efficiency of the destination country, international logistics conditions, and holidays, the delivery time may be delayed by 3-7 days. We apologize for any inconvenience.
  • Customs Clearance Time: Customs clearance time varies significantly between different countries/regions (1-7 business days), subject to the actual processing progress of the local customs. We will follow up on the customs clearance process throughout.

III. Shipping Fee and Tariff Instructions

  • Shipping Fee Calculation: Cross-border shipping fees are automatically calculated based on product weight, delivery region, and shipping method, and are clearly displayed during checkout with no hidden fees. Orders that meet the specified amount are eligible for international shipping fee discounts. For details, please refer to the product details page and checkout page.
  • Tariff Liability: All import tariffs, value-added taxes, customs clearance fees, and other related taxes for international orders shall be borne by the recipient. The specific tax amount is subject to verification by the destination country’s customs. Taxes are not collected by us and are not included in the product price or shipping fee.
  • Customs Clearance Assistance: We will provide compliant commercial invoices, packing lists, and other documents required for customs clearance, with accurate HS codes and cargo information to facilitate smooth customs clearance and avoid delays or returns due to inconsistent information. If additional customs clearance documents are required, our customer service will contact you promptly.

IV. Exclusive Packaging and Protection

Considering the long distance of international transportation, multiple transit links, and the fact that Chinese herbal incense bead bracelets are handcrafted fragile items requiring moisture-proof storage, we adopt cross-border exclusive protective packaging:

  • Inner Layer: Each bracelet is individually packaged in a sealed moisture-proof bag to isolate moisture and prevent bead wear.
  • Middle Layer: Wrapped in custom shock-absorbing foam to buffer collisions and pressure during transportation.
  • Outer Layer: Hard waterproof gift box + reinforced carton, marked with “Fragile” and “Moisture-Proof” warning signs to minimize the risk of damage and bead scattering.
  • A moisture-proof bag and English maintenance manual are included in the package to help you properly store the bracelet after receipt and extend its service life.

V. Logistics Tracking and Customs Clearance Follow-Up

  • After the order is shipped, we will send the tracking number to your reserved email. You can check the real-time transportation and customs clearance progress of the package on the “My Orders” page of the website, the official website of the corresponding courier company, or a logistics tracking platform.
  • If the package is detained during customs clearance, the logistics information is not updated for a long time, or additional customs clearance documents are required, we will take the initiative to contact you within 24 hours to assist you in communicating with the customs and courier company, and follow up until the package is released.
  • There may be a delay (1-2 days) in updating logistics information for cross-border orders, which is a normal phenomenon. No need to worry excessively. If there is no logistics movement for more than 7 days, you can contact customer service for verification.

VI. Receipt and Damage Claims

  • Receipt Guidelines: The recipient must inspect the package for intactness, damage, missing items, and check if the bracelet is damaged or beads are scattered on the spot when signing for the package. If entrusting others to receive the package on your behalf, the agent is deemed to confirm the package status on your behalf.
  • Damage Claims:
    • If damage to the package, damage to the bracelet, or missing items is found during receipt, do not sign for it. Take photos on the spot (including the package appearance, damage details, and logistics waybill) to retain evidence, and contact customer service immediately to apply for a claim. After verification, we will arrange a replacement or full refund (excluding tariffs and shipping fees) for you.
    • If the package has been signed for (including by an agent), it is deemed that you confirm the package and product are intact. We will not be able to directly process claims for subsequent damage, missing items, or other issues. We apologize for any inconvenience.
    • Claims must be submitted within 48 hours after receipt. Failure to do so will be deemed an automatic waiver of claim rights. The claim verification process will be completed within 3-5 business days.
    • The compensation amount for uninsured orders shall not exceed three times the shipping fee for this delivery. If full compensation is required, you can purchase insurance service when placing the order. The insured amount shall be declared according to the actual value of the product, and a product value certificate (such as an order screenshot) must be provided when filing a claim.
  • Recipient Information: Please accurately fill in the recipient’s name, address, and phone number (including country code). If the package is returned or lost due to incorrect or incomplete information, the secondary shipping fee, tariff, and related losses shall be borne by the recipient.

VII. Special Cases and Disclaimer

  • Force Majeure: Due to force majeure factors such as natural disasters, epidemics, logistics strikes, customs policy adjustments, and import restrictions of the destination country, which lead to package delays, detention, return, or loss, we will make every effort to assist you in communicating with the courier company and customs, but will not be liable for related losses (such as tariffs, shipping fees, and product value losses).
  • Compliance Restrictions: If the package is returned or destroyed due to customs policy restrictions of the destination country (such as a ban on importing herbal accessories) or the recipient’s failure to provide customs clearance documents, the shipping fee, tariff, and product loss shall be borne by the recipient. We can assist in handling return procedures (the return shipping fee shall be borne by the recipient).
  • Normal Wear: Chinese herbal incense bead bracelets are handcrafted products. Minor wear (not affecting wearing) during international transportation is a normal phenomenon, not considered a quality issue, and does not support returns, exchanges, or claims.
  • Prohibition Reminder: This product does not contain prohibited outbound Chinese medicinal materials such as musk and toad venom, and complies with international courier mailing regulations. It is strictly prohibited to privately alter the items or uses in the package; otherwise, the customs clearance risks and legal liabilities arising therefrom shall be borne by the recipient.

VIII. Logistics Consultation

If you have any questions during the international logistics and transportation process (such as logistics delays, customs clearance detention, package damage, or claim applications), please contact us in a timely manner through the following method, and we will respond and handle it for you within 24 hours:

Email: ssdlh0258@gmail.com

Kind Reminder: Please confirm the customs policy of your country/region before placing an order to avoid package customs clearance failure due to compliance issues. Thank you for your understanding and cooperation.